Helpdesk ISP Support Specialist
Join our dynamic team as a Helpdesk ISP Support Specialist in Batam Kota, where you will play a crucial role in ensuring seamless internet connectivity for our valued customers. This position is ideal for tech-savvy individuals passionate about troubleshooting and resolving technical issues. At Private Advertiser, we pride ourselves on delivering top-notch customer service and cutting-edge solutions, and we're looking for a dedicated professional to join our growing team.
As a Helpdesk ISP Support Specialist, you'll be the first point of contact for our customers, providing expert assistance with a wide range of technical problems. Your daily tasks will include monitoring network performance, diagnosing and resolving connectivity issues, and ensuring our systems are running smoothly. You'll work with a variety of tools and technologies, including Zabbix, Nagios, and SolarWinds, and you'll have the opportunity to develop your skills in a fast-paced, innovative environment.
📋 Tanggung Jawab Pekerjaan
- Monitor network performance using tools like Zabbix, Nagios, and SolarWinds
- Diagnose and resolve connectivity issues for customers
- Provide technical support and troubleshooting for ISP services
- Ensure the smooth operation of our network infrastructure
- Document and track customer issues and resolutions
- Collaborate with the technical team to implement network improvements
- Train and support junior staff members
- Stay up-to-date with the latest industry trends and technologies
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 2 years of experience in ISP support or a similar role
- Strong knowledge of networking concepts and protocols
- Familiarity with network monitoring tools like Zabbix, Nagios, and SolarWinds
- Excellent problem-solving and troubleshooting skills
- Strong communication and customer service skills
- Ability to work in a fast-paced, dynamic environment
- Willingness to learn and adapt to new technologies
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang